Rated 4.9/5
Malia Ronsman
Project Manager · SaaS Implementation & Client Delivery Consultant
Dharmagurl LLC · Remote / Global
Helping teams implement complex systems with clarity and compassion.
Professional Summary, Philosophy & Mission
Professional Summary
Experienced Project Manager with 8+ years leading SaaS implementations, client onboarding, and integration projects across FinTech and enterprise payment systems.
Experienced Project Manager with 8+ years leading SaaS implementations, client onboarding, and integration projects across FinTech and enterprise payment systems.
I specialize in guiding cross-functional teams, managing client delivery, and translating complex technical requirements into successful launches.
I specialize in guiding cross-functional teams, managing client delivery, and translating complex technical requirements into successful launches.
I partner with consulting firms, software companies, and growth-stage startups to deliver projects that balance precision, empathy, and measurable outcomes.
I partner with consulting firms, software companies, and growth-stage startups to deliver projects that balance precision, empathy, and measurable outcomes.
Philosophy & Mission
I approach every engagement as a collaboration built on clarity, empathy, and momentum.
I approach every engagement as a collaboration built on clarity, empathy, and momentum.
My mission is to deliver outcomes that are both technically sound and human-centered — building systems that liberate people, not consume them.
My mission is to deliver outcomes that are both technically sound and human-centered — building systems that liberate people, not consume them.
. I believe project management is less about control and more about conscious alignment: guiding projects, clients, and teams toward shared success through presence, precision, and adaptability.
. I believe project management is less about control and more about conscious alignment: guiding projects, clients, and teams toward shared success through presence, precision, and adaptability.
Core Capabilities
Core Capabilities
Project & Program Management
End-to-end planning, execution, and delivery across concurrent SaaS implementations
Project & Program Management
End-to-end planning, execution, and delivery across concurrent SaaS implementations
Client Onboarding & SaaS Integration
Guided rollouts, platform configuration, and post-launch support
Client Onboarding & SaaS Integration
Guided rollouts, platform configuration, and post-launch support
Stakeholder & Relationship Management
Executive communication, expectation alignment, and client success delivery
Stakeholder & Relationship Management
Executive communication, expectation alignment, and client success delivery
Process Optimization
Documentation, workflow design, and change management
Process Optimization
Documentation, workflow design, and change management
Team Leadership & Mentorship
Coaching, onboarding enablement, and process knowledge sharing
Team Leadership & Mentorship
Coaching, onboarding enablement, and process knowledge sharing
Cross-Functional Collaboration
Product, Engineering, and Customer Success partnership to ensure smooth delivery
Cross-Functional Collaboration
Product, Engineering, and Customer Success partnership to ensure smooth delivery
Featured Projects
Featured Projects
Accelerated SaaS Launch for Global Enterprise
Partnered with a billion-dollar organization during pre-sales to lead a full digital payment platform rollout. Compressed a 12-week development timeline into three, coordinating cross-functional teams through SFTP integration, portal-based ACH and card payments, UAT, and training. Delivered a seamless go-live experience and ongoing customer success support, paving the way for phase-two Oracle migration.
Complex API & SSO Integration for Energy Sector Client
Led a multifaceted implementation involving customer authentication (SSO), detailed invoice data synchronization via API, and webhook integration for real-time payment events. Managed phased UAT cycles across three quarters and produced extensive documentation and training for internal and client teams. Enhanced API performance by identifying and correcting invoice-level data conflicts that affected downstream reporting.
Salesforce Integration & Process Standardization for FinTech Migration
Owned end-to-end process creation for a high-value migration connecting a Salesforce single sign-on interface with an external hosted payments environment—a first-of-its-kind integration. Collaborated with third-party developers to design and document a repeatable migration framework under compressed timelines. Completed the development cycle in eight weeks—half the original estimate—and established a new internal standard for future Salesforce-based migrations.
Team Enablement & Leadership Mentorship
Stepped into acting leadership roles to stabilize delivery and mentor new implementation specialists during organizational transitions. Designed onboarding materials, process maps, and knowledge-sharing sessions that reduced ramp-up time for new hires by 40%. Fostered a culture of accountability and autonomy, ensuring client success continuity while supporting team confidence and capability.
Accelerated SaaS Launch for Global Enterprise
Partnered with a billion-dollar organization during pre-sales to lead a full digital payment platform rollout. Compressed a 12-week development timeline into three, coordinating cross-functional teams through SFTP integration, portal-based ACH and card payments, UAT, and training. Delivered a seamless go-live experience and ongoing customer success support, paving the way for phase-two Oracle migration.
Complex API & SSO Integration for Energy Sector Client
Led a multifaceted implementation involving customer authentication (SSO), detailed invoice data synchronization via API, and webhook integration for real-time payment events. Managed phased UAT cycles across three quarters and produced extensive documentation and training for internal and client teams. Enhanced API performance by identifying and correcting invoice-level data conflicts that affected downstream reporting.
Salesforce Integration & Process Standardization for FinTech Migration
Owned end-to-end process creation for a high-value migration connecting a Salesforce single sign-on interface with an external hosted payments environment—a first-of-its-kind integration. Collaborated with third-party developers to design and document a repeatable migration framework under compressed timelines. Completed the development cycle in eight weeks—half the original estimate—and established a new internal standard for future Salesforce-based migrations.
Team Enablement & Leadership Mentorship
Stepped into acting leadership roles to stabilize delivery and mentor new implementation specialists during organizational transitions. Designed onboarding materials, process maps, and knowledge-sharing sessions that reduced ramp-up time for new hires by 40%. Fostered a culture of accountability and autonomy, ensuring client success continuity while supporting team confidence and capability.
Accelerated SaaS Launch for Global Enterprise
Partnered with a billion-dollar organization during pre-sales to lead a full digital payment platform rollout. Compressed a 12-week development timeline into three, coordinating cross-functional teams through SFTP integration, portal-based ACH and card payments, UAT, and training. Delivered a seamless go-live experience and ongoing customer success support, paving the way for phase-two Oracle migration.
Complex API & SSO Integration for Energy Sector Client
Led a multifaceted implementation involving customer authentication (SSO), detailed invoice data synchronization via API, and webhook integration for real-time payment events. Managed phased UAT cycles across three quarters and produced extensive documentation and training for internal and client teams. Enhanced API performance by identifying and correcting invoice-level data conflicts that affected downstream reporting.
Salesforce Integration & Process Standardization for FinTech Migration
Owned end-to-end process creation for a high-value migration connecting a Salesforce single sign-on interface with an external hosted payments environment—a first-of-its-kind integration. Collaborated with third-party developers to design and document a repeatable migration framework under compressed timelines. Completed the development cycle in eight weeks—half the original estimate—and established a new internal standard for future Salesforce-based migrations.
Team Enablement & Leadership Mentorship
Stepped into acting leadership roles to stabilize delivery and mentor new implementation specialists during organizational transitions. Designed onboarding materials, process maps, and knowledge-sharing sessions that reduced ramp-up time for new hires by 40%. Fostered a culture of accountability and autonomy, ensuring client success continuity while supporting team confidence and capability.
Accelerated SaaS Launch for Global Enterprise
Partnered with a billion-dollar organization during pre-sales to lead a full digital payment platform rollout. Compressed a 12-week development timeline into three, coordinating cross-functional teams through SFTP integration, portal-based ACH and card payments, UAT, and training. Delivered a seamless go-live experience and ongoing customer success support, paving the way for phase-two Oracle migration.
Complex API & SSO Integration for Energy Sector Client
Led a multifaceted implementation involving customer authentication (SSO), detailed invoice data synchronization via API, and webhook integration for real-time payment events. Managed phased UAT cycles across three quarters and produced extensive documentation and training for internal and client teams. Enhanced API performance by identifying and correcting invoice-level data conflicts that affected downstream reporting.
Salesforce Integration & Process Standardization for FinTech Migration
Owned end-to-end process creation for a high-value migration connecting a Salesforce single sign-on interface with an external hosted payments environment—a first-of-its-kind integration. Collaborated with third-party developers to design and document a repeatable migration framework under compressed timelines. Completed the development cycle in eight weeks—half the original estimate—and established a new internal standard for future Salesforce-based migrations.
Team Enablement & Leadership Mentorship
Stepped into acting leadership roles to stabilize delivery and mentor new implementation specialists during organizational transitions. Designed onboarding materials, process maps, and knowledge-sharing sessions that reduced ramp-up time for new hires by 40%. Fostered a culture of accountability and autonomy, ensuring client success continuity while supporting team confidence and capability.
Tools & Ecosystem
Tools & Ecosystem
Jira · Confluence · Asana · Microsoft Project · Teams · SharePoint · Excel · Power BI · Smartsheet · Miro · Lucidchart · Slack · Google Workspace · API / SFTP / SSO Integrations · Documentation Suites · Compliance Frameworks (SOC 2, PCI, HIPAA)
Contact
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